FAQ’S

Q1:  How do I place my order?

A:  You can place your order directly from our website. Our online shopping portal uses smooth transactions for hustle-free shopping.

 

Q2:  Can I ship the products to an address that is different from my billing address?

A :  Yes, your shipping address can be different from the billing address

 

Q3:  Can I buy multiple products in a single order?

A- Yes, you can add multiple products to your cart and order them at once.

 

Q4:  How do I know that my order is confirmed?

A- You will receive a confirmation mail from our side shortly after your order has been placed.

 

Q5:  Can I leave items in my cart for future purchases?

A- Yes, you can leave [products in your cart for future purchases.

 

Q6:  Do I have to have an account to place an order?

A- Yes, you need to make an account to place an order on our website.

 

Q7:  How do I sign up for a Herbo Range account?

A: Click on the account icon and create an account by filling in the details.

 

Q8:  What are the benefits of signing in?

A: You will get a 10% Off Code.

 

Q9:  Why was my order payment rejected?

A: Due to the occurrence of technical or network issues it may have happened. You may try again or talk to our customer care providers.

 

Q10:  Can I order a product that is “Out of Stock”?

A: You can add the product to your cart and we will notify you once it is back in stock.

 

Q: 11  I cannot complete my registration, what do I need to do?

A: You can talk to our customer care service provider to get your issue resolved.

 

Q: 12  I forgot my password, what can I do?

A: Click on the forgot password and you’ll get a mail to reset your password.

 

Q:13 How do I make changes to my order?

A: You can make changes to your order by logging into your existing account on Herbo Range.

 

Q14 : Can I place my order over the phone?

A: Yes, you can place your order over the phone. Talk to our customer care providers and they will get you through.

 

Q15:  Is GST (Goods & Services Tax) included?

A: Yes (Goods & Services Tax) already included with the product price.

 

Q16:  What payment types do you offer?

A: You can easily order certified essential oils with our safe and secure payment gateway to safeguard your transactions. You can also make online payments using your various Credit Card, Debit Card from different banks. Even you do payment through online payment wallet such as Paytm, Phone Pe, and WhatsApp etc.

 

Q17:  How safe is it to use my debit/credit card or make an online payment on Herbo Range?

A: Herbo Range’s online shopping portal uses safe transactions. You will not face any problem regarding payment as it processes a smooth online transaction.

 

Q18:  I am having some issues on the site. What advice can you give me to successfully place my order?

A: We recommend you to make an account to avail of many benefits and to talk to our customer care provider if you face any issues related to order, payment, etc.

 

Q19:  How do I find out what products will be coming up?

A: Subscribe to our email and we will update you about upcoming products, discounts, and seasonal sales, etc.

 

Q20:-  What is Cash on Delivery (COD)?

A: COD is currently not available.

 

Q21:-  How can I use a promotional code on my order?

You need to write the “Active Coupon” Code while ordering product in Apply Discount section during the checkout section.

 

FAQ- Product Delivery

Q1:  How does the delivery process work?

A: We dispatch all of our orders within 72 hours of receiving the order. We deliver the products throughout the world using our logistic partners FEDEX AIR CARGO, DHL AIR CARGO, UPS $ TNT,BLUE DART, INDIA POST, and Delivery 5-15 working days as per customer geography location.

 

Q2:  How Can I track my order?

A: In order to track your order, log into your Herbo Range account and enter your unique order tracking ID to know the location of your order. You can even contact our customer support via phone call or email. Or after the dispatch, you will get the notification by Mail or SMS with your tracking details.

 

Q3:  How are the items packaged at Herbo Range?

A: We employ the highest standards of safety and packaging for our customers’ comfort and convenience.

 

Q4:  Does Herbo Range have any physical stores?

A: We operate through the online store. You can find any product on our website.

 

 

FAQ- Returns, Cancellations & Exchanges

Q1:  How do I cancel my order?

A: Once an order is placed on the website cannot be canceled.

 

Q2:  How Can I Contact your customer service representative?

A: Please kindly contact us on +91 8745977171